Distance Sales Agreement

Draft — requires review by a lawyer. This text is not legal advice; have it reviewed by a lawyer before publishing.

1. Parties

Seller / Service provider:

• Company title: [COMPANY_TITLE]
• Address: [COMPANY_ADDRESS]
• MERSIS No: [COMPANY_MERSIS]
• Tax office / No: [COMPANY_TAX_OFFICE] / [COMPANY_TAX_NO]
• Phone: [COMPANY_PHONE]
• Email: [COMPANY_EMAIL]
• KEP: [COMPANY_KEP]

Buyer (Consumer): The person registered as a client at https://sef.verifull.cloud who places the order. The Buyer’s name, email, phone and billing details are taken from the account at the time of ordering and shown in the order summary.

This agreement is drawn up in accordance with Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. In case of any discrepancy, the Turkish version prevails.

2. Subject

2.1. This Agreement sets out the rights and obligations of the parties regarding the sale and performance of the following services ordered electronically by the Buyer on the Seller’s Platform:

• Unlock service: Displaying to the Buyer the name, phone, email and Instagram details of the chef who accepts the Buyer’s inquiry, and opening messaging between the parties.
• Credit pack: A pack of 1, 5 or 10 credits, each granting one unlock.

2.2. The Seller is an intermediary service provider. The catering service for the event is agreed separately between the Buyer and the independent chef and is not the subject of this Agreement.

3. Price

3.1. The total price including VAT is the amount shown in the order summary and on the payment page. This amount appears in the order summary, which is an integral part of this Agreement.

3.2. No additional fees are charged beyond the price.

4. Payment

4.1. Payment is made by card with 3D Secure through the Iyzico infrastructure.

4.2. For the unlock service, the price is blocked on the Buyer’s card as a pre-authorization. The price is charged only when the chef accepts the inquiry. If the chef declines or does not respond within 48 hours, the pre-authorization is voided and the Buyer is not charged.

4.3. For credit packs, the price is charged at the time of purchase. For inquiries made with a credit, the credit is reserved until the chef accepts.

4.4. An e-Archive invoice is issued in the Buyer’s name for each charge.

5. Performance

5.1. The unlock service is performed immediately and electronically upon the chef’s acceptance of the inquiry. The chef’s contact details appear in the Buyer’s account and messaging opens.

5.2. Credit packs are added to the Buyer’s account immediately upon payment approval.

6. Right of withdrawal

6.1. As a rule, the Buyer has the right to withdraw within 14 days of the conclusion of the Agreement without giving reasons and without paying any penalty.

6.2. The Buyer may withdraw the inquiry before the chef accepts; in that case the pre-authorization is voided and no fee is charged.

6.3. Notice of withdrawal is given in writing to [COMPANY_EMAIL] or [COMPANY_KEP]. Upon withdrawal, the price is refunded to the payment instrument used within 14 days of receipt of the notice.

7. Exception to the right of withdrawal

7.1. Under Article 15/1-(ğ) of the Regulation on Distance Contracts, “services whose performance has begun with the consumer’s approval before the end of the withdrawal period”, and under Article 15/1-(h), “services performed instantly in electronic form and intangible goods delivered instantly to the consumer”, are excluded from the right of withdrawal.

7.2. Before ordering, by ticking a separate checkbox, the Buyer expressly requests and approves that performance of the unlock service begins immediately upon the chef’s acceptance of the inquiry, and accepts that the Buyer therefore loses the right of withdrawal after the chef’s acceptance.

7.3. Accordingly, if the Buyer changes their mind after the chef’s acceptance, no refund is given, as the service has been performed. For unlocks made with a credit, the used credit is likewise not returned.

7.4. Unused credits: For credit packs, the right of withdrawal applies to unused credits within 14 days of purchase; used credits are not covered by the right of withdrawal, and the refund is calculated on the pack’s unit price for unused credits. [lawyer to assess]

7.5. This exception does not remove the Buyer’s rights under the Refund Policy where the Seller or the chef fails to meet their obligations, such as the chef not responding within 72 hours or the chef’s contact details being incorrect.

8. Refunds

Refund conditions and timelines are set out in the Refund Policy, which is an integral part of this Agreement. Refunds are made to the card used for payment; the time for the amount to appear depends on the bank.

9. Obligations of the parties

9.1. The Seller must provide the service in accordance with this Agreement and the pre-contractual information.

9.2. The Buyer confirms that the information provided when ordering is accurate, that chef contact details will be used solely for organizing the event, and that the Buyer will comply with the Client Membership and Terms of Use.

10. Dispute resolution

10.1. The Buyer may submit complaints to [COMPANY_EMAIL] or via the reporting flow on the Platform.

10.2. Within the monetary limits announced by the Ministry of Trade, the Consumer Arbitration Committee at the Buyer’s place of residence or where the transaction was made has jurisdiction, and the Consumer Court for disputes exceeding those limits.

10.3. This Agreement is governed by Turkish law. In case of conflict between the Turkish and English texts, the Turkish text prevails.

11. Entry into force

The Buyer confirms having read and electronically approved the Pre-Contractual Information Form and this Agreement. The Agreement is concluded when approved at the payment step; the approved version is recorded together with the date and IP address and made available in the Buyer’s account.